About Us

With over 80 years’ collective experience, Sando’s management team spans a considerable array of industry sectors, including: information technology; telecommunications; banking and finance; energy; mining; manufacturing; engineering services; maritime; corporate education; and Government/Defence.

Sando leverages its methodologies, toolsets, knowledge and experience to deliver optimum and effective advice and solutions to our clients. We have first-rate subject matter experts; moreover we access an extensive network of additional specialists through our close relationships with several hand-picked niche and global consultancies.

Sando is motivated by a core principle of assisting client organisations to continually improve, grow and prosper through the provision of the highest-quality services and deliverables. We embody the central attributes of honesty, integrity, dedication and diligence in all that we do.

Recent successes:

• Negotiations - at a household-brand firm with EBIT in excess of $1.6 billion per annum, we conducted a robust review of the vendor arrangements and identified several operational and commercial improvements. We subsequently renegotiated contracts to mitigate the client’s risk exposure and reduce annual expenditure by $15 million.
• Negotiations - We were instrumental in resolving a potential compliance dispute between an ASX50 company and a global IT corporation. We proactively devised and implemented a win-win outcome based on market economics and the alignment of joint motivations forthe parties.
• Negotiations - at a well-known Australian resources firm we crafted a bespoke enterprise IT arrangement that increased license flexibility and improved the risk-sharing balance. This allowed our client to reduce asset management costs and to increase efficiency through the adoption of cloud-based services.
• Negotiations & Strategic Tenders – On behalf of a specialist social media firm, Sando constructed the commercial and legal response to a $3.5 million strategic tender issued by a multi-national telecommunications company. Our client was selected as the preferred tenderer and we then negotiated the resultant contractual arrangements which involved unique payment and IP options underneath a ‘partnering’ relationship.
• Strategic Tenders – Sando Australia collaborated with a well-known global consultancy to augment the evaluation techniques used in relation to a large competitive tender. We extended and deepened the quantitative RFP evaluation model to account for opportunity, hidden and implicit financial elements to ensure tenderer selection was based correctly on a deep holistic view of economic profit.
• Strategic Tenders & Business Optimisation – Sando employed monte-carlo simulation techniques to allow a client to forecast potential RFP responses (i.e. bid prices) from its main competitors within the Australian maritime industry. This model assisted our client to tender optimum winning bids that maximised profit margins.
• Business Optimisation – At a 1000-employee company with export routes to over 70 countries, we designed and implemented a customised capital-budgeting methodology. This empowered our client to optimise its business through the identification, ranking and selection of opportunities that delivered realisable value-for-money under pressured budget constraints.
• Business Optimisation – Sando successfully designed a unique sales forecasting model that utilised multiple feeds of POS data to predict future sales at independent store locations across Australia. This model was used to optimise inventory and minimise distribution costs at one of Australia’s largest logistics companies.

Managing Director

Scott Muller has over 25 years’ experience in executive management roles and in leading engagements at C-suite/Ministerial level for global organisations and Government. He possesses a demonstrated reputation for decisive management and a track record of consistently delivering superior commercial results. He is an open and effective communicator with exemplary lateral, analytical and forward-thinking skills.

Scott was educated in Sydney Australia and joined the Royal Australian Navy as a Marine Engineer Officer after graduating from high school. Rising to the rank of Commander, Scott held senior Naval positions across Australia and South East Asia in operations, logistics, engineering, supply chain, project management and resource management. He further undertook representative diplomatic postings to both Papua New Guinea and the United Kingdom on behalf of the Australian Government.

Scott later assumed the role of General Manager of Negotiations for Enterprise Services at the Commonwealth Bank of Australia. As the Bank’s Chief Negotiator for nine years he worked directly with senior executives from a large number of well-known international firms to design, review, negotiate and implement lateral multi-million dollar commercial arrangements. These arrangements were primarily with global strategic partners in the fields of Operations, Information Technology and Telecommunications.

Scott has been a long-standing member of the Adjunct Faculty at Australia’s leading Business School – the Australian Graduate School of Management (AGSM) at the University of New South Wales. During his ongoing tenure at the AGSM, Scott develops and leads masters-level courses in Economics, Corporate Finance, Business Optimisation Modelling and Operations Management.

Scott holds an Undergraduate Degree in Mechanical Engineering from the University of New South Wales and a Master of Business Administration degree from the AGSM. He has a Master of Science degree and a University Medal from the University of Plymouth (UK). Moreover, Scott’s PhD studies were centred on the practical application of Game Theory and Auction Theory to optimise large-scale competitive tenders and resultant strategic contracts/projects.

As Managing Director of Sando Australia Pty Ltd, Scott fulfils his enthusiasm and passion for assisting organisations to continually improve, grow and prosper.